In 2019, a customer survey of the software market, comprising of decision-makers of CIO’s, enterprise architects, CFO’ and IT leaders, observed 63.1% in 2018 and 62.9% in 2019 of the growth rate through the adoption of the RPA as against 13.5% and 11.5% through other enterprise software market.

On further scrutiny, operational efficiency optimization came out as one reason for adopting RPA by 90% of the respondents. Of these, 57% identified this reason as their primary reason for adopting RPA. Other reasons included the acceleration of the existing process by 46% of respondents, of which 8% selected the same as their primary reason. The third mentioned reason for adopting RPA was cost optimization by 43% of respondents, of which 13% found this to be their primary reason. What was interesting in the data set was that 65% of these respondents represented organizations with over $1billion in revenue, while only 37% earning lesser than $1 billion, and 8% represented the government and public sector.

Organizations prefer to use RPA to automate repetitive, rule-based business processes, thus saving their man-hours for other productive and innovative activities. One of the primary steps before embarking on the RPA journey is identifying the strategies to automate the proof of concept (POC) phase. RPA is usually used to automate back office processes like HR, IT, finance, and accounting services as these services are typically repetitive in nature, incredibly stable, and standardized in nature, also well documented.